Sensitive Information Exposure in OTRS2: CVE-2010-4760
Summary
DEBIAN-CVE-2010-4760: Open Ticket Request System (OTRS) before 3.0.0-beta6 adds email-notification-ext articles to tickets during processing of event-based notifications, which allows remote authenticated users to obtain potentially sensitive... Affects otrs2 versions < 3.0.8+dfsg1-1. Fixed in 3.0.8+dfsg1-1. How to fix ↓
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Background
Open Ticket Request System (OTRS) is a widely used open-source ticketing system that helps organizations manage customer support and service requests. OTRS2, a version of this system, provides functionalities such as ticket management, email notifications, and reporting. However, prior to version 3.0.0-beta6, OTRS2 had a vulnerability that allowed remote authenticated users to access potentially sensitive information through event-based notifications.
Vulnerability Detail
The vulnerability identified as CVE-2010-4760 in OTRS2 arises from the improper handling of email-notification-ext articles during the processing of event-based notifications. This flaw allows authenticated users to read tickets that they should not have access to, potentially exposing sensitive information. The issue is rooted in the way OTRS2 manages notifications, leading to unauthorized information disclosure.
How To Fix
Minimum fixed version
3.0.8+dfsg1-1
This is the first release that contains the fix.
sudo apt-get install --only-upgrade otrs2Tip — Not sure which version your app runs? Vulert can match this fix to it. Scan free →
Workaround
As a temporary workaround, administrators can restrict access to the ticketing system or disable email notifications until the system is updated to a secure version.
Conclusion
CVE-2010-4760 is a significant vulnerability in OTRS2 that can lead to unauthorized access to sensitive information. It is crucial for users to update to the patched version to mitigate this risk. Additionally, utilizing tools like Vulert can enhance your security posture by providing real-time vulnerability monitoring.
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FAQ
CVE-2010-4760 is a vulnerability in OTRS2 that allows remote authenticated users to access sensitive information by reading tickets through event-based notifications.
If you are using a version of OTRS2 prior to 3.0.0-beta6, your installation is vulnerable. You can check your version by running the command 'otrs.Console.pl Admin::SystemInfo'.
The primary risk is unauthorized access to sensitive ticket information, which could lead to data breaches and compromise user privacy.
Yes, tools like Vulert can help monitor and alert you in real-time for open-source vulnerabilities in your software without requiring access to the code or installation.
You can use the Vulert playground at Vulert Scanner to check if your application is affected by this vulnerability by simply uploading your manifest file, such as package-lock.json.
References
Related vulnerabilities
Recent vulnerabilities recorded for otrs2.
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