Malicious Code Detected in elevio-addon-support Package

elevio-addon-support Updated 02 Oct 2025

Summary

14/08/2025
CRITICAL
No i
Critical
Not published

MAL-2025-19521: Malicious code in elevio-addon-support (npm). Affected versions are not published. No fix is published. How to fix ↓

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Background

The elevio-addon-support package is a Node.js library designed to enhance the functionality of Elevio, a customer engagement platform. It provides various features that allow developers to integrate support and knowledge base functionalities into their applications. However, this package has been found to contain malicious code, posing significant security risks to users who rely on it.

Vulnerability Detail

The vulnerability in the elevio-addon-support package originates from the inclusion of malicious code that can compromise the security of applications utilizing this library. This code may lead to unauthorized access, data breaches, or other malicious activities, potentially affecting the integrity and confidentiality of user data. The issue is present in all versions starting from 0, making it critical for users to take immediate action.

How To Fix

This package is malicious. Remove it and rotate any credentials it could have accessed.

npm uninstall elevio-addon-support

If it arrived as a transitive dependency, remove the package that pulled it in, then reinstall.

Tip — Not sure whether your app is affected? Vulert can check the versions your app actually runs. Scan free →

Workaround

As a temporary workaround, users can remove the elevio-addon-support package from their project until a secure version is released. This can be done by executing the following command: npm uninstall elevio-addon-support. Consider using alternative packages that provide similar functionality without the associated risks.

Conclusion

The elevio-addon-support package has been identified to contain malicious code, which poses a serious threat to applications using it. Users are urged to take immediate action by updating or uninstalling the package to mitigate potential risks. Keeping abreast of updates and utilizing tools like Vulert can help maintain application security.

See every vulnerability recorded for elevio-addon-support →

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FAQ

The elevio-addon-support package is a Node.js library that integrates Elevio's customer engagement features into applications.

The malicious code can lead to unauthorized access and data breaches, posing significant security risks to applications using the package.

You can use Vulert, which monitors and alerts for open-source vulnerabilities in real-time. Visit Vulert Scanner to check your application without any signup.

As of now, a patched version has not been released. Users should monitor the package repository for updates.

If you cannot update the package, it is advisable to uninstall it and look for alternative solutions until a secure version is available.

How To Fix

This package is malicious. Remove it and rotate any credentials it could have accessed.

npm uninstall elevio-addon-support

If it arrived as a transitive dependency, remove the package that pulled it in, then reinstall.

Tip — Not sure whether your app is affected? Vulert can check the versions your app actually runs. Scan free →

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